The Anti Piracy Application enables registered users to report fraudulent behaviour by tracking codes that assist MultiChoice Africa in determining illegal channel subscriptions from all African regions.
The Installer Eco Systems is a collection of applications that allows installers to be registered for training & accreditation (Eazy Portal), receive installation job requests and schedule their own installation jobs (SMA). The SMA app also provides the ability to track the quality of installations performed by installers. The application provides a tool for installers to capture details regarding installations for a subscriber as well as ensuring the installations are performed according to MultiChoice Africa standards.
The Quality Assurance application provides MultiChoice Africa QA representatives and supervisors to record details regarding quality assurance visits to branches, stores and onsite-installations. This information assists MultiChoice Africa to improve service delivery in certain areas.
The SMA Dealers mobile application incorporates functionality similar to those available in SMA and MPOS. This application is used by accredited agents/dealers who would service the customers by facilitating operations such as payments and activations.
A real time dashboard of application, vendor and operation activities. The dashboard highlights successes and failures and allows the user to troubleshoot issues.
This is a tool to track stock quantities between retailers, mega dealers, super dealers and other smaller distributors of MultiChoice stock.
The decoder repair application tracks decoders through the repair process, records what was repaired and reports on decoder repair centre stock levels.